Program Operations Division

Program Operations Division

  • The Program Operations Division was added to the Health & Human Services (HHS) Department in 2010 as a recommendation from MAI consultants and Doña Ana County management. The division researches and works with HHS key stakeholders to support health care safety-net services.

    The Division provides coordination, communication and collaboration among contracted providers and department staff. This is accomplished at both the Division and Department levels, through consistent application and funding processes, contract monitoring, and support and guidance for new program development.

    THE PROGRAM OPERATIONS DIVISION IS RESPONSIBLE FOR:

        •  Procurement: Developing all HHS Requests for Proposals (RFPs) and Requests for Bids (RFBs); and coordinating proposal evaluation committees.
        •  Contracts and Monitoring: Developing and monitoring all HHS contracts including processing invoices, conducting site visits and evaluations.
        •  Data Collection and Analysis: Collecting and analyzing contractor data, creating data reports and maps, and researching external data to provide guidance to the HHS department.
        •  Grant Writing: Designing and seeking funding for new services.
        •  Health Care Assistance Program: Coordinates the effort of the County to provide reimbursements to hospitals, process out-of-county claims and takes calls regarding in-county indigent patients.

    CONTRACTUAL SERVICES

    In addition to its two acute care hospitals, the County provides financial support to a variety of public, non-profit entities in support of the Department’s mission to identify and address unmet health and human services needs for county residents. The County currently provides over $5 million in financial assistance toward those objectives.

    Current Priorities Include:

    • Access to Care
      • Medical services
      • Dental services
      • Behavioral Health services
      • Expanded Hours services for Medical, Dental and Behavioral Health
      • Hospice services
      • Orthopedic services
      • Physical Therapy services
    • Parenting Education
    • Injury and Violence Prevention
      • Substance Abuse and Domestic Violence Counseling
      • Jail Diversion
      • Alternative Sentencing for Youth
    • Pilot Projects:
      • Teen Pregnancy Prevention
      • Specialty Care for Podiatry Services

    External Agency Funding Application and Award Process

    Annually, generally in February, the County issues applications for the following year’s funding based on specific goals and objectives recommended by the HHS Alliance and in support of the County’s strategic plan. Separate applications are devised for each category, with specific subcategories noted in the application.

    HEALTH CARE ASSISTANCE PROGRAM

    Additionally, the Program Operations Division coordinates the effort of the Doña Ana County Health Care Assistance Program according to the Indigent Hospital and County Health Care Act [27-5-1 NMSA 1978]. The program is the payer of last resort and provides reimbursements to out-of-county hospitals that provide specialized care, not available locally, for County residents that meet indigent criterion. The Program Operations Division works very closely with providers to maximize coordination and collaboration. The Division processes out-of-county claims for residents and takes calls regarding in-county indigent claims and applications. Enrollment into the program is performed through external contracted providers. External agency participants include eligibility specialists from hospitals, clinics and other organizations. 

    The Division continues to support the development of a county-wide Management Information System (MIS) that has vastly improved coordination and delivery of health and human services to county residents. This interagency web-based program focuses on providing an integrated healthcare delivery system for uninsured and underinsured residents of Doña Ana County.

    EXTERNAL AGENCY RFP EVALUATION COMMITTEE

    Doña Ana County solicits applications for the Health Fund proposal evaluation committees annually or as needed. To be considered, each applicant must submit an application and a current resume. Only applicants that meet the following minimum criteria will be considered. Committee members are limited to serve three (3) consecutive years. Applications for the upcoming fiscal year are open. Please click here to download the application.

    Health Fund External Agency Evaluation Committee Criteria:

    •        Not a current member of the Health and Human Services Alliance
    •        Is not an employed by, related to an employee or otherwise associated with an agency that has received funding from Doña Ana County in the past two (2) years, or is applying for funding in the current year.
    •        Has been a resident of Doña Ana County for at least three (3) years.
    •        Demonstrates familiarity with the healthcare system/services in Doña Ana County.
    •        Represents providers, consumers, or advocates of healthcare services.
    •        Has not served on evaluation committee for three consecutive (3) years.

    Prior to public recommendations to the Doña Ana County Board of Commissioners each applicant selected to the evaluation committee will be required to:

    •        Attend a training orientation
    •        Sign a conflict of interest form
    •        Read all proposals (individually to include a weekend or from Friday - Monday).
    •        Score each of the proposals (individually).
    •        Meet a minimum of two (2) times to discuss Scoring/Funding /Strength & Weakness. This will be done in a group setting facilitated by Doña  Ana County staff.
    •        May be required to attend Board of County Commissioners (BOCC) Meeting

    The Doña Ana County Board of Commissioners will appoint the evaluation committee from among the qualified applicants. The committee will assist Doña Ana County in evaluating collaborative proposals under funding priorities.

    REQUEST FOR PROPOSALS

    Please visit the Doña Ana County “Online Bids & Proposals” webpage for a complete listing http://donaanacounty.org/bids.

    GRANTS

    The Health and Human Services Department is working with the following entities to receive financial support for Doña Ana County:

    • W.K. Kellogg Foundation
      • Summer Youth Program. The project is designed to improve the health of youth living in border colonias by supporting a summer program and enhancing capacity around utilizing community-based promotoras. It is expected to increase youth knowledge regarding health topics, expand their perception of their community and opportunities, and grow their social connections.  Efforts will focus on expanding a current summer lunch program to include educational and recreational opportunities for children and families.
    • Paso del Norte Health Foundation
      • Nuestras Emociones - A Mental Health Training Program and Stigma Reduction Initiative. The program is designed to increase awareness of mental health issues and reduce the stigma associated with mental illness in the communities of central and southern Doña Ana County. The program has two chief components: 1) increasing the number of Mental Health First Aid trainers and training sessions in the region, and 2) developing and implementing a mental health curriculum for promotoras and lay health workers.