COMPUTER PROBLEMS MAY DELAY PAYMENT TO COUNTY VENDORS, EMPLOYEES

COMPUTER PROBLEMS MAY DELAY PAYMENT TO COUNTY VENDORS, EMPLOYEES

Hardware and software problems identified last week have temporarily suspended the county’s ability to generate checks to vendors. It is possible that county payroll checks scheduled to be issued Feb. 15 also could be delayed.

Doña Ana County’s finance staff normally initiates a weekly check run each Friday to pay vendors whose invoices were received the previous week. The malfunction in the Banner Financial System has suspended the processing of purchase orders and invoices. Check runs also are not possible until the matter is resolved.

The problems were discovered Monday, Feb. 4. Specialists from Hewlett-Packard and STS Banner have been on-site addressing the problems since then. Despite working late hours and through the weekend, county Information Systems Director Raymond Long said the problems still had not been resolved by Monday, Feb. 11.

“This is a priority assignment, and we’re working on it around the clock,” Long said.

Assistant County Manager Mack Wilson said the patience of vendors and county employees is appreciated while the issues related to the system malfunction are addressed.

All media inquiries into this matter will be handled by Public Information Director Jess Williams, who can be reached at (505) 647-7229. Residents calling from outside the Las Cruces area may call toll-free at 1-877-827-7200 and request extension 7229.