COUNTY PHONE LINES RESTORED AFTER 4-HOUR OUTAGE TO DOWNTOWN BUILDINGS

COUNTY PHONE LINES RESTORED AFTER 4-HOUR OUTAGE TO DOWNTOWN BUILDINGS

A computer failure incapacitated the main telephone lines into Doña Ana County’s downtown Las Cruces offices for a little more than four hours Wednesday.

Peter Cooper, the county’s director of information services, who oversees the county’s communication apparati, said the problem was traced to a central computer unit located inside the Doña Ana County Courthouse. When the unit malfunctioned at around 11:15 a.m., it shut off phone lines to the Courthouse, the Manager’s Complex and the County Annex.

Cooper said the county’s phone contractor, Intertel of El Paso, responded quickly to the problem and had technicians on the scene by 1 p.m. to investigate and trace the problem. Phone service was restored to all the buildings by 3:40 p.m.

“We apologize to anyone who might have been trying to get through,” said County Manager Fernando Macias. “From everything we can determine, this was a freak occurrence that should not bother us again.”

Macias praised the quick work of Cooper and his staff, and he said he wanted to thank all of the Las Cruces radio stations who agreed to broadcast news of the outage while it was occurring. Macias also thanked the staff of the Doña Ana County Road Department, who agreed to let the radio stations broadcast their main number as an emergency number for the affected buildings.

“The road department staff really came through for us when we needed them, and we appreciate it,” Macias said. “We also want to thank Cellular One for working with us to get cellular phones to each department so that the road department could transfer incoming calls. That assistance was coordinated by our director of purchasing, Carla Logan, who did a terrific job.”