Doña Ana County

ENHANCED 9-1-1 FOR CELL PHONES NOW AVAILABLE

ENHANCED 9-1-1 FOR CELL PHONES NOW AVAILABLE

     Public officials announced today that residents can sign up for a new emergency preparedness initiative, Smart911, which is available to all individuals. Smart911 is a free service that allows individuals and families to sign up online and provide key information to 9-1-1 centers. This information enables faster and more effective emergency response by law enforcement, fire, and emergency medical services. Smart911 enabled telephone calls will be answered at the Mesilla Valley Regional Dispatch Authority (MVRDA), for all of Doña Ana County, including the incorporated municipalities.
     “Seconds make a critical difference during emergencies and Smart911 has saved time and lives across the country,” said County Commissioner Benjamin Rawson, who is also the MVRDA Board Chairman. “The additional information provided in a Smart911 Safety Profile helps our First Responders to know exactly where they are going and what assistance is necessary. Those details can help them get there faster.
Smart911 enables residents to create a Safety Profile at www.smart911.com for their entire household. Residents can customize their profile and share any information they want 9-1-1 and response teams to have in the event of an emergency. All information in the Safety Profile is private and secure, and it is seen only when the resident dials 9-1-1. When a resident makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information.
     “Many calls to 9-1-1 are done on cell phones and there is almost no information provided from a mobile phone”, said Hugo Costa, MVRDA Executive Director, “Mobile phones do not provide an address to the 9-1-1 call taker. In situations like a house fire, seconds matter and creating these Safety Profiles can provide us with vital information from the moment you call.
     Smart911 provides 9-1-1 call takers with improved data and communications on each call. When a 9-1-1 call comes in, the 9-1-1 call could display a Safety Profile about the caller and a Facility Profile about the location they are in. Additionally, the 9-1-1 call taker can send an outbound SMS text message to mobile phone callers who cannot safely communicate.
     “During emergencies, callers can be panicked and unclear when trying to relay critical information,” said Jaime Montoya, Las Cruces Police Chief. “These emergencies are among the worst moments of a person’s life and with Smart911, the Safety Profile can speak for you when you can’t.”
     Smart911 is currently available in 40 states and more than 1,500 municipalities across the country, and has been credited with positively impacting emergency outcomes nationwide.
     Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1 and first responders. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.
     Mesilla Valley Regional Dispatch Authority is the 9-1-1 Call and Public Safety Dispatch Center for Las Cruces, Sunland Park, Mesilla, Hatch, Anthony and Doña Ana County. Follow us on Facebook (MVRDA911) or visit our website: www.mvrda.org