Program Operations Division

Program Operations Division

The Program Operations Division was added to the Health & Human Services (HHS) Department in 2010 after a recommendation from MAI consultants and Doña Ana County management. The division researches and works with key HHS stakeholders to support health care safety-net services.

The division provides coordination, communication and collaboration among contracted providers and department staff through consistent application and funding processes, contract monitoring, and support and guidance for new-program development.


  • Procurement: Developing all HHS Requests for Proposals (RFPs) and Requests for Bids (RFBs); and coordinating proposal evaluation committees.
  • Contracts and Monitoring: Developing and monitoring all HHS contracts including processing invoices, conducting site visits and evaluations.
  • Data Collection and Analysis: Collecting and analyzing contractor data, creating data reports and maps, and researching external data to provide guidance to the HHS department.
  • Grant Writing: Designing and seeking funding for new services.
  • Health Care Assistance Program: Coordinating efforts to process out-of-county claims and take calls regarding in-county indigent patients.


The county provides financial support to a variety of public, non-profit entities in support of the Department’s mission to identify and address unmet health and human services needs for county residents. The county currently provides more than $3 million in financial assistance toward those objectives.

Annually -- generally in February -- the county issues applications for the following year’s funding based on specific goals and objectives recommended by the HHS Alliance and in support of the county’s strategic plan. Separate applications are devised for each category, with specific subcategories noted in the application.


Additionally, the Program Operations Division coordinates the effort of the Doña Ana County Health Care Assistance Program according to the Indigent Hospital and County Health Care Act [27-5-1 NMSA 1978]. The program is the payer of last resort and provides reimbursements to out-of-county hospitals that provide specialized care that is not available locally for county residents who meet indigent criteria. The Program Operations Division works closely with providers to maximize coordination and collaboration. The division processes out-of-county claims for residents and takes calls regarding in-county indigent claims and applications. Enrollment into the program is performed through external contracted providers. External-agency participants include eligibility specialists from hospitals, clinics and other organizations. 

The division continues to support the development of a county-wide Management Information System (MIS) that has vastly improved coordination and delivery of health and human services to county residents. This interagency web-based program focuses on providing an integrated healthcare delivery system for uninsured and underinsured residents of Doña Ana County.


Doña Ana County solicits applications for the Health Fund proposal evaluation committees annually or as needed. To be considered, each applicant must submit an application and a current resume. Only applicants that meet the following minimum criteria will be considered. Committee members are limited to serve three (3) consecutive years. Applications for the current fiscal year are closed.

Health Fund External Agency Evaluation Committee Criteria:

  • Not a current member of the Health and Human Services Alliance
  • Is not an employed by, related to an employee or otherwise associated with an agency that has received funding from Doña Ana County in the past two (2) years, or is applying for funding in the current year.
  • Has been a resident of Doña Ana County for at least three (3) years.
  • Demonstrates familiarity with the healthcare system/services in Doña Ana County.
  • Represents providers, consumers, or advocates of healthcare services.
  • Has not served on evaluation committee for three consecutive (3) years.

Prior to public recommendations to the Doña Ana County Board of Commissioners each applicant selected to the evaluation committee will be required to:

  • Attend a training orientation
  • Sign a conflict of interest form
  • Read all proposals (individually to include a weekend or from Friday - Monday).
  • Score each of the proposals (individually).
  • Meet a minimum of two (2) times to discuss Scoring/Funding /Strength & Weakness. This will be done in a group setting facilitated by Doña  Ana County staff.
  • May be required to attend Board of County Commissioners meeting

The Doña Ana County Board of Commissioners will appoint the evaluation committee from among the qualified applicants. The committee will assist Doña Ana County in evaluating collaborative proposals under funding priorities.


Please visit the Doña Ana County “Online Bids & Proposals” webpage for a complete listing


The Health and Human Services Department is working with the following entities to receive financial support for Doña Ana County:

  • Paso del Norte Health Foundation
    • Nuestras Emociones - A Mental Health Training Program and Stigma Reduction Initiative. The program is designed to increase awareness of mental health issues and reduce the stigma associated with mental illness in the communities of central and southern Doña Ana County. The program has two chief components: 1) increasing the number of Mental Health First Aid trainers and training sessions in the region, and 2) developing and implementing a mental health curriculum for promotoras and lay health workers.