Thank you for visiting the Doña Ana County (further known as “the County”) website and reviewing our website privacy policy. By using the information, services and products available through this website, you agree to be bound by all of Doña Ana County Government's terms and conditions of use, as set forth herein. These terms and conditions may be updated when applicable.

Information presented on these pages is considered public information and may be distributed or copied. Use of appropriate content, text, photo or image credits is requested. Any information or public records obtained from the use of this website can also be obtained by requesting it from the appropriate department. This website is only one source of such information.

Website Security

Doña Ana County uses the latest technology to safeguard the integrity of its computer systems and networks, including, but not limited to, individual authentication, the securing of transmitted data, and monitoring security. Security methods and measures have been integrated into the design, implementation and day-to-day practices of the entire web site. This, however, is no guarantee that these security measures cannot be violated.

The County takes the security of all PII very seriously. We take precautions to maintain the security, confidentiality, and integrity of the information we collect at this site. Such measures include access controls designed to limit access to the information to the extent necessary to accomplish our mission. We also employ various security technologies to protect the information stored on our systems. We routinely test our security measures to ensure that they remain operational and effective.

Personally Identifiable Information (PII)

Our privacy policy explains how we handle the personally identifiable information (PII) that you provide to us when you visit us online to browse, obtain information, or conduct a transaction. PII includes information that is personal in nature, and which may be used to identify you. You may provide PII to us when you send us an e-mail message or a request for information, when you fill out a questionnaire or customer satisfaction survey, when you participate in a research study, etc. We do not require you to register or provide PII to visit our website. We do collect some technical information that does not include PII when you visit to make your visit seamless.

The PII you provide on the County website will be used only for the purpose for which you provided it. As a rule, the County does not collect PII about you when you visit our website, unless you choose to provide such information to us. Submitting PII through our website is voluntary. By doing so, you are giving the County your permission to use the information for a specific, stated purpose. However, not providing certain information may result in the County’s inability to provide you with the service you desire.

If you choose to provide us with PII on a department’s page, through such methods as completing a web form, we will use that information to help us provide you the information or service you have requested. The information we may receive from you varies based on what you do when visiting our site.

We only share the PII you give us with another entity if your inquiry relates to that agency, or as otherwise required by law. We never create individual profiles or give your PII to any private organizations.

If we store your PII in a record system designed to retrieve information about you by personal identifier (name, personal email address, home mailing address, personal or mobile phone number, etc.), so that we may contact you, we will safeguard the information you provide to us.

Email Communications

Many of our programs and websites allow you to send us email messages. We will use the information you provide to respond to your inquiry. We will only send you general information via email. You should be reminded that email may not necessarily be secure against interception. Therefore, we suggest that you do not send sensitive PII (such as your Social Security number) to us via email. If your intended email communication is sensitive, e.g., it includes information such as your bank account, charge card, or Social Security number, you should deliver the information in person or instead send it by U.S. mail. Another alternative may be submission of data through a secure program website, if available.

Information Collected and Stored Automatically

When browsing through any website, certain information can be collected. We automatically collect the following types of information during visits:

• domain from which you access the Internet;
• IP address (an IP address is a number that is automatically assigned to a computer when surfing the Internet).
• operating system and information about the device or browser used when visiting the site;
• date and time of your visit;
• content you visited or downloaded and
• website (such as Google.com or Bing.com) or referral source (email notice or social media site) that connected you to the website.

How Doña Ana County Uses Cookies

Doña Ana County does not collect personally identifying information about individuals except when specifically, and knowingly provided by such individuals. In addition, Doña Ana County web servers may place a "cookie" on the hard drive of a user's computer. The cookie itself does not contain any personally identifying information. If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally.

We use this information to analyze trends, administer the site, improve online services and quality of content, collect site visit statistics and gather broad demographic information for aggregate use.

When you engage in activities on this site, you may be asked to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. Please note that all information collected, assembled, or maintained in connection with a governmental body is subject to the State of New Mexico Inspection of Public Records Act.

Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity online. Instead, you will need to use a non-web option for transacting that business with Doña Ana County Government.

Third-Party Websites and Applications

The County uses social media websites and other kinds of third-party websites. The County uses social media websites to engage in dialogue, share information and media, and collaborate with the public. The County may also use these websites to make information and services widely available, while promoting transparency and accountability, as a service for those seeking information about or services from the County.

Doña Ana County Government recognizes and appreciates the importance of responsible use of information collected on this site. Information may be saved for a designated period of time to comply with the State of New Mexico’s archiving policies. However, information will not normally be disclosed to third parties or other government agencies, unless required by state or federal law.

Our website contains links to other government entities, community agencies, private organizations, and some commercial entities.

External Links

The Doña Ana County web site has links to other non-county web sites such as other government agencies, nonprofit organizations and private businesses. These websites are not within our control and may not follow the same privacy, security, or accessibility polices. Please note that Doña Ana County Government is not responsible for the content or privacy practices of web sites whose contents are not controlled by Doña Ana County Government, whether Doña Ana County Government links to them as “outside sites” or not. Once you link to another site, you are subject to the policies of that site.

Doña Ana County does not endorse, approve, certify or control these external websites, nor any of the information contained on them. Doña Ana County cannot guarantee the privacy of your personal information while accessing those websites.

Violation of Terms of Use

In the event of any violation of the terms contained herein, the County reserves the right to suspend or terminate, either temporarily or permanently, any or all services provided. Users who violate terms contained herein may additionally incur criminal and/or civil liability. The County may refer violators to civil or criminal authorities for prosecution.

Indemnity

You agree to indemnify and hold Doña Ana County Government and its subsidiaries, affiliates, telecommunications providers, service providers, officers, employees and agents harmless from any claim, liability, loss, expense or demand, including attorneys’ fees, related to a user’s violation of the terms and conditions or the use of the services and information provided at this web site.

Limitation of Liability

In no event will Doña Ana County Government, its suppliers, service providers or other third-party affiliates be liable for any damages whatsoever, including the following:

1. Direct, indirect, incidental punitive and consequential damages arising out of the use, inability to use or the results of use of
   1. This service
   2. Any websites linked to this service
   3. Materials or information contained at any or all such sites; or
   4. Content anywhere on the internet
   Whether based on warranty, contract, tort or any other legal theory; including without limitation to those damages resulting from lost profits, lost data or business interruption;
2. Aggregate liability of Doña Ana County Government or any of its suppliers, service providers or third party affiliates.

In no event shall Doña Ana County Government be liable for any direct, indirect, incidental, consequential, special and exemplary damages or any damages whatsoever arising from the use or performance of this website or from any information, services or products provided through this website, even if Doña Ana County Government has been advised of the possibility of such damages.

Disclaimer of Warranties

This service is provided by Doña Ana County Government “as is.”. Neither Doña Ana County Government nor its partners, providers, or affiliates make any representations or warranties of any kind, express or implied, as to the operation of the service, its contents, or any information made available by or through the service.

Doña Ana County Government disclaims all warranties, expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or any infringement. Furthermore, Doña Ana County Government does not warrant that use of the service will not be interrupted, available at any time or from any location, secured and error-free. Corrected defects are not warrantable and the service is not guaranteed free of viruses or other harmful components.

If you have any questions or comments about this privacy policy, please contact Nelson J. Goodin at nelsong@donaanacounty.org or 575.525.5920.